FAQ

1. Where are your products shipped from?

Orders may be fulfilled from domestic or international warehouses depending on stock availability and logistics efficiency.

2. How long does order processing take?

Orders are processed within 1–3 business days after payment confirmation, excluding weekends and public holidays.

3. Can I change or cancel my order?

Orders may be modified or canceled within 12 hours of placement. Once processing begins, changes cannot be guaranteed.

4. Do you guarantee product outcomes?

Individual results and performance may vary depending on usage conditions. We do not guarantee specific results beyond normal product functionality.

5. How do I track my shipment?

A tracking number will be emailed once your order ships. Tracking updates may take up to 48 hours to appear in the carrier system.

6. What should I do if my package is delayed?

Delivery times are estimates and may vary due to carrier or customs processing. If a significant delay occurs, contact our support team for assistance.

7. What if my item arrives damaged?

Please contact us within 7 days of delivery with photos of the item and packaging so we can review and provide a resolution.